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Return to shopPrivacy Policy
Introduction
At Shopezy.ae, your privacy and personal information are extremely important to us. This Privacy Policy explains what data we collect, how we use it, how we protect it, and the choices you have regarding your information. By using our website, placing an order, or contacting us, you agree to the practices described in this policy.
Information We Collect
We collect only the information necessary to deliver our services.To provide a smooth shopping experience, we may collect the following information when you interact with Shopezy:
- Name, shipping address, email ID, phone number
- Order details and purchase history
- Payment method (we do NOT store card numbers)
- Device information, browser type, and IP address
- Website usage data such as pages visited or actions taken
- Customer support messages (WhatsApp, email, chat)
We collect only the information necessary to deliver our services.
How We Use Your Information
The information we collect is used to:
- Process and deliver your orders
- Create your account and maintain your profile
- Communicate updates regarding orders, delivery status, or support
- Improve our website performance and user experience
- Detect and prevent fraud, fake orders, or misuse
- Provide after-sales service and warranty support
- Send offers or promotions (only if you opt in)
Shopezy never sells or shares your information for profit.
How We Protect Your Information
We take strong measures to keep your data safe:
- Secure servers and encrypted communication
- Limited access to sensitive information
- Verified and trusted payment gateways
- Regular security monitoring and protection from unauthorized access
While we take all precautions, no online system can guarantee 100% security. However, Shopezy follows industry-standard practices to safeguard your data.
Payment Information
All online payments are processed through secure, PCI-certified payment partners.
We do not store or have access to your full card numbers, CVV, or banking passwords.
Sharing Your Information
We may share your data only when required for:
- Courier and delivery partners
- Payment gateways
- Official service centers for warranty support
- Legal compliance or government requests (if required)
We do NOT sell, trade, or rent your personal information to any third party.
Cookies & Tracking
Shopezy uses cookies to:
- Improve website performance
- Remember your preferences
- Display relevant content
- Track analytics for better user experience
You can disable cookies in your browser settings, but some features may not function properly.
Account & Contact Information
When creating an account or placing an order, you provide accurate details. This allows us to deliver your items correctly and contact you quickly if required. You can request correction or deletion of your details anytime by contacting our support team.
Customer Rights
You have the right to:
- Request a copy of your stored data
- Update or correct your information
- Request deletion of your account
- Opt out of marketing messages
- Ask how your data is being used
To exercise any of these rights, contact us at support@shopezy.ae.
Data Retention
We keep your information only as long as necessary for:
- Order delivery
- Warranty support
- Legal and accounting requirements
- Fraud prevention
After that, data is securely deleted.
Links to External Websites
Shopezy may contain links to external websites. We are not responsible for their privacy practices or content. We encourage customers to read the policies of any third-party websites they visit.
Updates to This Policy
Shopezy may update this Privacy Policy from time to time. Any changes will be posted on this page. Your continued use of the website means you accept the updated terms.
Contact Us
For any questions related to privacy or data protection:
Shopezy.ae – Data & Privacy Support
Email: support@shopezy.ae
WhatsApp / Call: +971 50 270 5412